Refund and Returns Policy – The Rustique Log Cabin & Black Dog Wine Company

At The Rustique Log Cabin & Black Dog Wine Company, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process as outlined below.

Return Eligibility

You may request a return within 30 days of the delivery date.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned with all original packaging, accessories, and documentation (if applicable).
Not fall under the list of non-returnable items below.

Returns that do not meet these requirements may not be eligible for a refund.

How to Request a Return

To start a return, please contact our customer support team at:

Email: support@therustiquelogcabin.com

Please include:

Your order number
The reason for the return
Photos of the item if it is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide return instructions and the appropriate return address.

Please do not send any item back without prior return authorization.

Return Shipping

Customer Remorse (Change of Mind)

If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, we will cover the reasonable return shipping costs and work with you to resolve the issue promptly.

Restocking Fees

We do not charge any restocking fees for approved returns.

Refunds

After we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Damaged or Incorrect Orders

Please inspect your order as soon as it is delivered.

If your order arrives damaged, defective, or incorrect:

Take clear photos of the item and its packaging.
Contact us within 48 hours of delivery.
Email us at support@therustiquelogcabin.com.

After reviewing your claim, we will arrange an appropriate solution, which may include a replacement, refund, or other resolution.

Exchanges

We do not offer direct product exchanges.

If you would like a different item, please return the original product (if eligible) and place a new order separately.

Order Cancellations

Orders may be canceled before they have been shipped at no additional cost.

If an order has already been shipped, it can no longer be canceled and will be processed under this Return & Refund Policy.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Final sale or clearance items
Used, assembled, altered, or modified products
Items returned without prior authorization
Products that are not in their original condition

Contact Information

Business Name: The Rustique Log Cabin & Black Dog Wine Company

Business Address:
115 Sandy Flat Rd
Kittanning, PA 16201
United States

Phone: +1 (724) 545-7549