Payment Policy

Overview

At The Rustique Log Cabin & Black Dog Wine Company, we are committed to providing a secure, reliable, and transparent payment experience for every customer. This Payment Policy explains the payment methods we accept, our billing procedures, and the security measures used to protect your transactions.

Accepted Payment Methods

We accept secure online payments through the payment options displayed during checkout, which may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Other trusted third-party payment providers available at checkout

All orders must be paid in full before they are processed or shipped.

Pricing & Currency

  • All prices displayed on our website are in U.S. Dollars (USD).
  • The final amount shown at checkout includes the product price, applicable taxes (where required), and any shipping charges.
  • We do not add hidden fees after checkout. The amount displayed before payment is the amount you will be charged.

Payment Security

Protecting your payment information is a top priority.

  • All transactions are processed through secure, PCI-DSS compliant payment gateways.
  • Our website uses SSL (Secure Socket Layer) encryption to help safeguard your personal and payment information.
  • The Rustique Log Cabin & Black Dog Wine Company does not store your full credit or debit card information on its servers.

Billing Information

Customers are responsible for providing accurate and complete billing information when placing an order.

Orders may be delayed, placed on hold, or canceled if:

  • Billing information cannot be verified.
  • A payment is declined by the payment provider.
  • A transaction is identified as potentially fraudulent or high-risk.

If necessary, we may contact you to request additional verification before processing your order.

Failed or Declined Payments

If your payment cannot be completed:

  • Your order will not be processed.
  • Please verify your payment details and billing information.
  • If the issue persists, contact your bank or payment provider before placing a new order.

Common reasons for payment failure include insufficient funds, incorrect billing information, expired cards, or security restrictions imposed by your financial institution.

Refunds

Refunds are handled in accordance with our Refund & Returns Policy.

When a refund is approved:

  • The refund will be issued to the original payment method used for the purchase.
  • Processing times typically range from 5–10 business days, depending on your bank or payment provider.

Taxes

Applicable sales taxes are calculated based on the shipping destination and current legal requirements. Any applicable taxes will be clearly displayed during checkout before payment is completed.

Contact Information

Business Name: The Rustique Log Cabin & Black Dog Wine Company

Business Address:
115 Sandy Flat Rd
Kittanning, PA 16201
United States

Phone: +1 (724) 545-7549

Email: support@therustiquelogcabin.com

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)