Shipping Policy

At The Rustique Log Cabin & Black Dog Wine Company, we are committed to delivering your orders safely, efficiently, and transparently. This Shipping Policy explains our order processing, shipping methods, delivery estimates, and customer responsibilities.

Shipping Coverage

We currently ship within the United States only.

At this time, we do not offer international shipping.

Shipping charges, when applicable, are calculated and displayed during checkout before your order is confirmed.

Order Processing & Delivery

Our delivery timeline consists of two stages:

Order Processing Time:
1–3 Business Days (Monday–Friday)

Transit Time:
5–10 Business Days (Monday–Friday)

Order Cut-Off Time:
5:00 PM Eastern Time (ET)

Estimated Total Delivery Time:
6–13 Business Days

Please note that business days exclude weekends and U.S. federal holidays.

Shipping Carriers

To ensure reliable delivery, we work with trusted shipping partners, including:

  • USPS
  • UPS
  • FedEx
  • Other reputable freight carriers when necessary

Large or oversized items may be shipped via freight services. Freight deliveries are generally made as curbside delivery. If scheduling is required, the carrier may contact you using the phone number provided during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

The Rustique Log Cabin & Black Dog Wine Company is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

If an order is returned due to an address issue, additional shipping fees may apply before the order can be reshipped.

Delivery Issues & Damaged Items

Please inspect your package immediately after delivery.

If your order arrives damaged, defective, or incomplete, please:

  • Take clear photos of the product and its packaging.
  • Contact our customer support team within 48 hours of delivery.
  • Include your order number and a description of the issue.

Email: support@therustiquelogcabin.com

All reported issues will be reviewed and handled in accordance with our Return & Refund Policy.

Contact Information

Business Name: The Rustique Log Cabin & Black Dog Wine Company

Business Address:
115 Sandy Flat Rd
Kittanning, PA 16201
United States

Phone: +1 (724) 545-7549

Email: support@therustiquelogcabin.com

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)